Who We Are:
The First State Bank has remained committed to serving communities and customers for over 65 years.
We pride ourselves in providing desired innovative products while continuing to deliver service
consistent with our motto – “Friendliest Bank Anywhere”. With this as our foundation, FSB has grown to
include twelve full-service branches along with two loan production offices primarily situated in
southeast Texas. Our vision for growth is cemented in staying true to our roots while continuing to add
highly motivated, qualified individuals to our already talented team.
Job Summary:
This position establishes, expands, and maintains customer relationships by providing extensive,
personalized service focused on the specific needs of each individual and business banking customer.
Tellers and Universal Bankers devote much of their workday to building long-term relationships with
customers in addition to promoting the full range of FSB's deposit products.
Essential Duties:
- Provides exceptional customer service while promptly and efficiently processing customer transactions.
- Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling and addressing customers by name
- Contributes to the attainment of branch office sales goals and related objectives by promoting the Bank's products and services and by generating leads and referrals
- Adheres to Bank's security and audit procedures
- Processes client transactions efficiently and accurately
- Follow policies/procedures to minimize losses
- Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed
- Maintains acceptable balancing record per established standards
- Answers telephone inquiries and directs questions to appropriate office personnel
- Researches customer questions and resolves account issues to maintain customer relationships
- Performs routine office and clerical duties (i.e., filing signature cards, preparing bank bag for pickup, night deposit, ATM custodian, etc.)