*** LOOKING FOR REMOTE BILINGUAL REPRESENTATIVES ***

-NOTE: This position is ONSITE the first 90 days and then goes FULLY remote. You MUST reside in AZ-

Description: We are looking for Representatives to provide outstanding customer service related to the health care community. You will respond to inbound calls and chat messages regarding various Health Care related concerns such as Scheduling appointments, medical dispatch, authorizations, provider status and availability, insurance or claims payment and status. We are looking for individuals who can accurately assess caller requests, answer caller inquires and processes requests while focusing on first call resolution and/or appropriate call escalation protocols. You may be required to make some outbound calls for follow ups.

Why is this a great role?!

Opportunity for Growth – This position is a great way to get your foot in the door and grow your career within the healthcare system.

Competitive Benefits – Strong compensation and benefits package!

Paid On The Job Training – Training provided to make you successful and develop your skills!

Bonuses!!! - Bonuses available for High Quality Scores and impact, as well as for attendance. A $1 raise after each 30 days of good attendance, for up to 90 days!

If this sounds like a career path for you, please apply below! We look forward to speaking with you!

***This role is onsite for 90 days!... you have the opportunity to WFH after 90days IF you have or can provide your own equipment***

Description:

• Primary role is answering phones, scheduling transportation, creating/updating reservations by phone, email and/or fax.
• Identify the needs of the customers, clarify information and provide accurate answers to customers issues or concerns.
• Accurately schedule patients and update caller information in client provided CRM systems.
• Handle ambulance reservations & activation for non-emergency medical transportation.
• Verify member appointment dates and times.
• Communicate driver estimated time of arrival.
• Activating “Will Call” pickups.
• Maintaining clear communication between Members, Providers, Drivers, Appointment Facilities, Dialysis Centers, Dispatchers and our client.

Pay Rate: $17-18/hr

• A bonus of $1 per hour after 30 days based on attendance
• After 60 days, attendance bonus will increase to $2 per hour
• After 90 days, attendance bonus will increase to $3 per hour
• Additional bonuses for High Quality Scores!

Duration: Contract to Hire (we are looking and open to permanents!)

Start Date: 5/22/23

Location: ONSITE Phoenix, AZ ( 48th st & McDowell) then moves to REMOTE after 90 days, if you have/can provide own equipment.

Training Schedule: Onsite training, the first 4 weeks

Hours: 8 hour shifts with a set schedule!

Skills:

Call center, Inbound call, Customer support, Customer service call center, Bilingual, Customer service

Educational Requirements:

• High School Diploma

If this sounds like YOUR next opportunity! Do not hesitate to apply! We look forward to speaking with you and helping you with your next career move!

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.