Customer Service Representative Job at RPMStaffing Professionals, Plano, TX

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Job Description

RPM Staffing is seeking an experienced and professional Customer Service Representative in Plano, Texas!

Essential Functions of this position:
  • Process fax, email and web orders by accurately entering customer account, pricing, billing and payment information into system
  • Make outbound calls to customers to confirm and clarify order and billing information
  • Assist with special projects that require accurate data entry and research
  • New account creation and categorization within ERP system
  • Communicates with Shipping, Receiving, Purchasing and Accounting departments regarding customer orders, back orders and pending orders
  • Perform other duties as assigned

Knowledge, Skills & Abilities:
  • Knowledge of computers, internet, web-based systems & Microsoft office business suite
  • Strong data entry skills
  • Strong customer service skills
  • Ability to demonstrate core values of curiosity, determination, discipline, and teamwork
  • Ability to listen, learn and apply new knowledge quickly
  • Ability to read, understand and accurately interpret both the oral and written word
  • Ability to communicate in a clear, concise and professional manner
  • Ability to analyze and effectively resolve customer problems and concerns
  • Ability to work under pressure and meet deadlines
  • Ability to pay close attention to detail
  • Ability to work independently with minimal supervision
  • Ability to maintain confidentiality

For more information call us today at: 469-206-5300 or stop by our office located at 2411 Virginia Parkway Suite 1 McKinney., TX 75071

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