Part-Time Customer Service Agent-Louisville International Airport (SDF) - Louisville, KY
SDF00000059
Customer Service Agent
Greeting our passengers with a smile
Are you passionate about customer service and travel? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? Then a Customer Service Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.
As part of the UGE Customer Service team, you’ll meet diverse people from all over the world at the ticket counter, gate, and more to provide a flyer friendly experience aboard every flight, every day!
Caring for Customers
As a Customer Service Agent, you’ll make every interaction a positive one
Whether helping with reservations or printing boarding passes, resolving disservice situations like determining alternative flight options or rebooking a reservation for delayed, cancelled or missed flights, you must be calm, cool, and collected
To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations
Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day
You’ll be provided the tools you need on the Runway to Success!
We provide paid training, including orientation and classroom, virtual, and on-the-job training
When you’re ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more
Flexibility
Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
You must be available for day and night shifts, weekends, and holidays
You will be required to work mandatory overtime, when necessary
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
Punctuality and reliability are essential – we’ve got flight schedules to meet!
We reward your efforts
$15.00 per hour, per the union contract
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid time off (PTO)
And more
UGE requirements
High school diploma, GED or preferred
Minimum of 18 years old
Excellent communication skills
Must be able to read, write, and speak English fluently
Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
Must be able to be alert to moving vehicles or aircraft and use radio equipment
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
Legally authorized to work in the United States without sponsorship
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
Successful completion of interview required to meet job qualifications
ADA Specifications
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Sales rep for Metro By T-mobile stores , Full or time positions available, hourly plus commission, retirement account benefit , overtime pay.
This role will be responsible for administering the day-to-day construction accounting by performing the duties outlined below.
Assist the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.
*Summary of Responsibilities:* To perform administrative, reporting, and organizational duties for the Corporate Multifamily Property Services department.
Prepare rooms/areas for work activities. Set up staging area and equipment for each project. Communicate with management and other technicians to maintain