The Dispatch Manager will oversee the Dispatching Staff and will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. The ideal candidate will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.

Supervisory Responsibilities:

• Trains dispatching staff.
• Organizes and oversees the schedules and work of administrative and professional departmental staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline of employees as needed and in accordance with policy.

Duties/Responsibilities:

• Create daily schedules consisting of driver’s trips.
• Assign drivers for pick-up and delivery; selects most efficient routes for each driver.
• Oversees equipment availability for drivers.
• Anticipates weather complications along routes and at the drivers’ destinations; communicates delays and route changes as necessary.
• Forecasts long-range transportation needs and modifies schedule based on current data and trends.
• Leads plan development for transportation-related projects. Assigns qualified staff to execute selected parts of each project.
• Review and ensure the accuracy of Dispatcher’s daily status reports.
• Communicate with travel offices to obtain correct documentation and trip reports.
• Communicate with Management as needed to maximize efficiency and resolve issues.
• Monitors drivers’ working hours to ensure compliance with federal and state laws and regulations.
• Receives and dispatches response and emergency support when needed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Excellent managerial skills.
• Strong organizational skills to prepare and assign routes.
• Basic understanding of geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and recordkeeping systems.
• Ability to work at a fast pace and under pressure.

Education and Experience:

• High school diploma or equivalent required; Associate’s degree in Transportation, Logistics, or related field preferred.
• At least five years of related experience and execution of similar duties in Transportation, Logistics, Dispatching, Scheduling required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Salary:

$45,000 yr

Benefits:

We offer medical, dental, vision, accident coverage, legal coverage, short-term disability, long-term disability, and 401k.