CANDIDATES MUST LIVE WITHIN 50 MILES OF ALPHARETTA, GA OR FORT WORTH,TX.

Do you have excellent customer service skills and you want to work for the world's largest healthcare services company? Come work for a company that has been around for over 175 years, offers excellent benefits and gives its employees an opportunity to be challenged, engaged and make a real difference in the lives of patients.

As a customer care representative you will handle inbound calls from McKesson customers utilizing McKesson systems, processes, and procedures. Calls are handled with accuracy while meeting departmental and individual performance goals. You will integrate and practice McKesson Shared Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE).

Schedule: Monday to Friday between the hours of 7:00am and 8:00pm CT. Possibility of on-call Saturdays and overtime. Flexibility required per business needs.

Minimum Requirements:

• 0-2 years of customer service experience with proven customer satisfaction results as well as the ability to build relationships and resolve customer issues with quality in mind. The ideal candidate will learn quickly, has excellent communication skills, and basic computer skills.
• You must be flexible to work any shift during operational hours of Monday – Saturday 7:00am-10:00pm
• Must be able to work On-Call After hours

Preferred Requirements:

• 1+ year of experience in a call center environment
• Knowledge of SAP
• Pharmacy Tech experience
• Bilingual differential for fluent Spanish speaking individuals

Key Responsibilities:

• Accept inbound calls and handle customer requests
• General Pharmacy system troubleshooting
• Assistance with adjudication issues
• Intermediate PC, Windows, Network and Hardware troubleshooting
• Enter all calls in the Call Tracking System with accuracy and well documented call notes
• Communicate effectively with Internal and External customers

Additional Knowledge & Skills:

• MS Office (Excel, Word, Outlook)
• General networking knowledge (routers, switches, VPN, connectivity)
• Experience with Windows 7/XP
• Application troubleshooting background
• Organized and detail oriented
• Initiative
• Team work
• Positive attitude
• Excellent attendance record
• Strong schedule adherence
• Multitasking abilities
• High levels of engagement
• Time management skills

Career Level – IC – Professional – P1

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$17.53 - $29.21

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!