United States

Would you like to help us build tomorrow?

Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally? Do you have a growth mindset and want to enhance the customer experience?

We are a truly global company that is built by diverse people and great teamwork. We are on an exciting transformation journey. Here at Volvo Construction Equipment, we are motivated by the idea that with imagination, hard work and technological innovation we will lead the way towards developing a world that is cleaner, smarter, and more connected. We believe in a sustainable future, and we are here to build the world we want to live in.

With the global construction industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose, and we live and breathe it, every day.

Who are we?
The Volvo Construction Equipment Uptime & customer support is at the heart of our business.

You will be working in the Logistics Solutions team which interfaces with Volvo dealers (our customers), internal personnel, and Volvo warehouses to quote parts availability, process orders, communicate order status, and resolve issues as they arise to maintain high customer service and satisfaction.

Where do you make the difference?

Being the VCE Key User for PartsLinq, the dealer parts order entry platform, you are responsible for managing and optimizing our logistics platform to support the sales of our parts products to dealers and internal Volvo personnel.
You definitely have the ability to work in cross-functional teams and be able to communicate efficiently with all stakeholders. You are an inspiring team player who can motivate others.
As a critical member of our team, the Logistics Platform Specialist plays a key role in streamlining our supply chain operations by optimizing the performance of our logistics platform.
Your Impact:
We are looking for a self-driven platform specialist with a “can-do” attitude that is going to take good care of our customers’ needs. In order to succeed in this job, you must:

• Manage and optimize the logistics platform to ensure efficient and effective parts sales operations
• Collaborate with various departments to ensure that the logistics platform supports their objectives
• Develop and implement logistics platform strategies that align with the goals of the organization
• Monitor the performance of the logistics platform and analyze data to identify trends and areas for improvement
• Research and report on order-related projects and programs

You will mainly:

• Handle all order-related questions from dealers and internal personnel, redirecting non-order related customer concerns to appropriate internal personnel
• Quote parts availability/order status to dealers and Volvo personnel supporting SDLG and the Volvo Rigid product line
• Provide parts technical support
• Assist with the training of new employees, both internal and external
• Liaise with customs brokers and freight carriers for importation of SDLG products
• Ensure compliance with relevant regulations and industry standards
• Develop and maintain relationships with key stakeholders, such as suppliers, customers, and logistics partners
• Provide training and support to users of the logistics platform
• Participate in AGILE processes as required

Success factors:

• Ability to work well under pressure and manage multiple tasks simultaneously
• Strong problem solving and analysis,
• interpersonal skills, verbal and written communication,
• Organization, leadership, group presentations and AGILE methodology
• Growth mindset
• Use of personal computer, including skills in the following software programs: Excel, Word, PowerPoint, Outlook, power BI and SAP

Must haves:

• Bachelor's degree in business, logistics, or a related field (Extensive industry experience and knowledge may be considered in lieu of degree requirements in exceptional circumstances)
• 5+ years of experience in logistics or parts coordination ideally in the construction equipment industry or order management and customer service-related positions outside of the industry preferred
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Detail-oriented with a strong focus on accuracy
• Experience with SAP and AGILE processes preferred

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

140647BR

Volvo Construction Equipment

Pennsylvania

Shippensburg

Regular

Occasional Travel

Sales

27-May-2023