Job Description
Home Instead Union City, CA is currently seeking an experienced, motivated Service Coordinator to support families in the communities we serve and deliver a superior level of client care. As a Service Coordinator, it is your responsibility for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
PRIMARY RESPONSIBILITIES:
- Reflect the values of Home Instead
- Follow up and communicate with all client and CAREGiver issues to ensure their problems are resolved.
- Enter and maintain accurate client and CAREGiver records in the software system.
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
What You Will Bring:
- Your passion for the Seniors in our area (Tri-City & Tri-Valley)
- Prior Scheduling experience and/or experience in home care industry
- Your extraordinary skill of building and maintaining relationships
- Excellent written and oral communication skills
- Comfort collaborating with other staff and team oriented
- Tech savviness
- Professionalism, self-starter, hardworking, positive attitude, friendly and outgoing
- Valid driver's license, current auto insurance, pass a background test and drug screening
- High school graduation or equivalent
- Availability to participate in on-call rotation (at least 2 weekends per month)
Our office serves the surrounding areas of Union City, Fremont, Newark, Dublin, Pleasanton, and Livermore. This position may some time require travel to those areas.
***PREFERABLY LOCAL APPLICANTS***
Home Instead
29300 Kohoutek Way Suite 130
Union City, CA 94587
Monday-Friday
9:00 am - 5:00 pm