• Receives service inquiries from customers by phone or personal contact.
• Responds to numerous inquiries and/or complaints concerning customer services provided, and either resolves a complaint refers it to an appropriate person when necessary.
• Provides information to the public regarding specific services provided.
• Compiles requests for service, and routes them to the appropriate area for response.
• May bill customers for assigned services or sales, or collect various fees.
• May supervise the work of other employees.
• May assists a supervisor with work scheduling and other supervisory matters.
• May handle calls and inquiries escalated from first-line customer service staff.
• Maintains customer records, records concerning code enforcement, or other records as appropriate to assigned function.
• May handle billing for special services.
• May use a two-way radio to inform field staff of urgent maintenance or repair needs.
• Completion of work assignments may require the operation of a vehicle.
• These examples are not intended to all inclusive.
• Other related duties may be assigned as needed.

• May require knowledge of call center procedures and techniques
• Ability to use a computer to access, interpret, and record information
• Ability to quickly develop knowledge of rules and regulations relevant to the service provided
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone
• Ability to access records in file cabinets, books and/or on microfilm
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, and the public
• May require ability to develop and use spreadsheets involving basic mathematical and statistical operations
• May require ability to move up to 25-lb. loads of records, generally contained in boxes or drawers
• May require ability to effectively plan, organize and supervise the work of others
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to use or learn to use a two-way radio
• May require the ability to acquire and maintain a valid Kansas driver's license
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace

(Last Updated 1/21/2015)

CITY OF WICHITA

FULL-TIME EMPLOYEE BENEFITS
1. VACATION - Most employees with less than five years' employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Maximum accumulation is 30 work days.

2. HOLIDAYS - There are eleven paid holidays. One is a Personal Holiday granted after the first six months to be taken at the employee's option as scheduled with the supervisor.

3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, it is one work day per month (no maximum). Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.

4. HEALTH INSURANCE - Blue Cross and Blue Shield of Kandas provides two levels of medical and prescription plans. Both medical plan are PPOs that does not require selecting a physician or referrals for specialty care. Both medical plans include Vision benefits through Vision Service Plan. Pre-tax premium deduction is offered. The City contributes 80% of the premium, towards medical, Rx and vision premiums.

5. DENTAL INSURANCE - Two employee-paid Delta Dental plans are offered – Preferred and Traditional. DeltaPreferred requires using a dentist from a smaller network for a lower premium. Traditional allows use of any dentist, although benefits are higher using a dentist from the large Delta panel. Benefits under both plans are the same. Pre-tax premium deduction is offered.

6.LIFE INSURANCE – Low-cost term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is twice annual pay (Members of SEIU and Teamsters: maximum of $150,000; all non-represented employees: maximum of $400,000). Dependent coverage is available ($4,000) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through The Standard.

7.SUPPLEMENTAL LIFE – Additional employee-paid term life insurance is available from The Standard at low group rates. Participation in Basic Life is required. This plan is portable.

8. LONG-TERM DISABILITY INSURANCE – This employee-paid group disability plan from Lincoln Financial replaces a selected amount of pre-disability income for work- or non-work-related disabilities. Premiums are determined by income and age.

9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - This employee-paid plan from The Standard offers coverage for accidental death and dismemberment in addition to that included in Basic Life.

10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.

11.FLEXIBLE SPENDING ACCOUNTS – Employees may elect to make pre-tax deductions for dependent care and unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.

12. LONG-TERM CARE INSURANCE – This plan from UNUM offers facility and home care benefits for employees, spouses and some other family members. Several options for benefit amount and duration, and specific plan features, are available.

13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Emergency Leave (for immediate family death)
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program
Injury Leave (on-job injury)
Direct Payroll Deposit
La Petite Discounted child care center 265-1037