Job Description
Do you like the idea of working in a dynamic, rapidly changing call center? You might be interested in this Customer Service Agent position via Robert Half. Customer Service Agents who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Saint Paul, Minnesota Customer Service Agent position could be for you, if you're available for a long-term contract / temporary to hire opportunity.
Responsibilities
- Offer friendly, accurate customer service in a timely fashion
- Manage the fielding and sending of important written business correspondence
- Be a part of business development by by actively cross-selling and referring customers
- Receive and place telephone calls
- 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
- Strong computer skills including customer database systems
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Experience performing extensive research to resolve complex customer inquiries
- Strong problem-solving skills
- Ability to effectively interact, verbally and in writing
- Positive attitude and an engaging businesslike approach
- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- Excellent customer service and office administrative skills
- Customer service experience
- Call Center Customer Service experience
- Excellent problem solving skills in Microsoft Office applications
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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