Job Description

Description Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives.

We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their Description Healthcare isn’t just about health anymore.

It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives.

We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry. The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting.

The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals. Responsibilities The Manager, Clinic/Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Job Functions: Meets operational standards by contributing to and implementing strategic plans Meets financial standards by providing annual budget information Organize office operations and procedures to optimize operational efficiency Assesses customer satisfaction with services and resolves complaints Improves quality results by studying, evaluating, and re-designing processes Recommends programs, services, and maintenance requirements Required Qualifications 3+ years of prior experience as a Center Administrator in a Medical Clinic or Hospital setting Direct leadership experience and demonstrated ability to lead, coach and mentor teams Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff Knowledge of and experience working with Provider Communities Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems Knowledge of Excel, Word and Power Point Presentations in a business setting A high level of engagement and emotional intelligence This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Preferred Qualifications Bilingual in English and Spanish Basic knowledge of Population Health Strategy Medicare knowledge Managed Care experience Value Based Care knowledge Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team Solid understanding of medical care delivery, managed care financial arrangements and reimbursement Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field Experience managing a budget of $500,000+ Additional Information Schedule: Monday – Friday 8:00 AM to 5:00 PM Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more. Alert: Conviva, a subsidiary of Humana, values personal identity protection.

Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website. Please Note Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to: Provide proof of full vaccination, including booster OR Provide proof of applicable exemption including any required supporting documentation Scheduled Weekly Hours 40Read more about this job

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