Job Description

SUMMARY

Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.

ESSENTIAL DUTIES

• Ensure that the branch sales and service supports the overall bank objective to provide superior service.

• Participates in branch sales and service programs to enhance the customer service experience.

• Meet referral goals as assigned.

• Create a professional and positive team environment in the branch by modeling appropriate behaviors.

• Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.

• Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.

• Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)

• Resolve routine to complex customer service issues.

• Perform Sales & Service Representative duties to assist with customer service.

• Open, maintain and balance cash drawer on a daily basis.

• Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)

• Refer customers to appropriate Bank personnel for additional Bank products and services.

• Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)

• May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)

• Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, vault)

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.

• Interpersonal and oral communication skills

• Basic math & PC skills

• Attention to detail

• Customer service skills

• Prior Sales, Service and cash handling experience preferred

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Experience:

• Cash handling: 1 year (Preferred)
• Bank Teller: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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