Job Description

Position: Operations Technician I
Location: Littleton CO 80120
Duration: 12 Months
Job Type: Contract
Work Type: Remote

Job Description:

• Actively troubleshoot several service types such as T1, DS3, and ethernet solutions.
• Escalate and hold LEC Partners accountable for offnet repairs.
• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
• Efficiently and accurately manages customer-initiated trouble tickets to resolution.
• Maintains customer relationships, both internal and external.
• Monitors the performance of the telecommunications networks, including usage, load patterns and system response.

Qualifications:

• Basic understanding of the OSI networking model physical, data link, and network layers.
• A proven track record troubleshooting technical issues.
• Ability to manage and correlate multiple trouble reports.
• Communicate with customers and others in a repair situation.
• Practicing excellent customer service.
• Demonstrating proficiency with trouble ticketing application and other internal tools.
• Ability to work in a fast-paced operational environment.
• Ability to answer customer calls and work issues via trouble ticket proficiently and independently.
• Ability to work in a 24 x 7 fast paced environment.
• Ability to interface in a professional manner with management and customers
• Comfortable asking questions.
• Able to effectively manage multiple issues simultaneously thorough effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure.
• Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Ability to relate technical issues to management and lead personnel.

Job Type: Contract

Salary: $17.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• The candidate should be in Littleton CO but the work type is Remote.

Experience:

• Network Technician: 3 years (Required)
• Call center: 2 years (Required)

Work Location: Remote

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