Job Description

We are a small business that specializes in handcrafted Bath & Body and Home Fragrance products. We currently sell our products online (e-commerce) and through wholesale partnerships with retailers across the US (e.g. Nordstrom, Anthropologie, independent gift shops / spas / hotels). We are a small team based in Fremont, CA.

We are seeking a responsible and reliable Shipping Assistant (Operations Assistant) to join our team. We are a small business and the ability for the candidate to wear multiple hats is appreciated. This role will primarily involve shipping/fulfillment of orders, with some involvement in other areas as needed (e.g. packaging products, customer service, assembly lines).

Start Date: ASAP

Hours: Mon-Fri (10AM – 6:30PM)

Location: Fremont, CA

Pay: $18+

Job Responsibilities:

• Pick and pack e-commerce orders and wholesale orders
• Prepare shipment documentation and UPS/FedEx/USPS labels via ShipStation (no prior experience needed)
• Assist with packaging finished products (e.g. gift sets with ribbon bows)
• Assist with assembly lines when needed. This may involve labeling, filling, boxing and case packing products
• Perform quality assurance of finished goods and picked orders
• Assist with customer service inquiries (including both phone calls and emails)

Required Qualifications:

• Strong proficiency in English (written and oral)
• Must be 18+ years of age
• Must be legally authorized to work in the US
• Must be able to follow instructions and SOPs precisely
• Must be comfortable performing physical tasks and able to stand up to 8 hours / day. Material handling may include repetitive bending, reaching, standing, walking, and lifting
• Must be able to lift up to 35lbs
• Able to provide 1- 3 professional references

Preferred Traits / Qualifications:

• Hard-working and reliable
• Strong attention to detail and extremely organized
• Excellent hand/eye coordination
• Eager to learn and has a positive attitude! No prior experience is required and we can train the right candidate for the role. New graduates are welcome.
• Comfortable interacting with customers via email and phone when needed
• Trustworthy and reliable; able to follow proper security protocols when handling confidential customer information
• Follows up and follows through on assigned responsibilities
• Able to time manage responsibilities based on priority levels

Benefits/Perks:

• Medical/dental/vision benefits (after the initial 60 day waiting period). We sponsor approximately 50% of the premium costs (depending on plan)
• 401K retirement plan
• Generous discount on our Bath & Body and Home Fragrance products (50%+ off)
• Listening to music, podcasts and/or audiobooks (with earphones) is encouraged during repetitive work (e.g. shipping/packaging), as long as you meet quotas and adhere to quality standards
• Exposure to a small business & small team environment, and opportunities for advancement

We like to promote from within. There is opportunity for increased responsibilities and pay for exceptional candidates. Our Team Leads have all been promoted from within, and there are opportunities to get exposed to other aspects of a small business for the right candidate (e.g. production, marketing/sales, product development, research, supply chain, accounting and more).

****Please DO NOT CALL regarding this position. We will not be able to review any candidates over the phone. Please submit your application electronically and we will reach out if it is the right fit. All phone calls will be disregarded.****

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Proof of COVID-19 vaccination is required for employment.
We currently have an optional mask policy (subject to change dependent on circumstances).

Application Question(s):

• When will you be available to start this job?
• What is your work availability (days and times)?
• Please describe in 1-2 sentences. Why are you a good fit for this job?
• What is your expected hourly pay rate?
• Please list 1-3 professional references, preferably with at least one in a supervisory/managerial position.

Work Location: In person

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