Job Description

The Role:

The Social Media Associate supports all FREEBIRD Stores owned social channels by engaging and providing exceptional service by establishing relationships with our customers and followers by providing a memorable brand experience through social media.

They will serve as a community moderator and act as the customer service point person for all social channels, responding to and fielding concerns. We are seeking an energetic candidate, who loves all things social media. This person wants to develop an organic conversation with their best friends, our Flock community. By doing so they will post inspiring responses to comments, DMs, and brand hashtags while building our overall social media presence through engagement. You are the heart of our reputation, responsible for making sure our customers and followers are supported and recognized throughout their experience with FREEBIRD Stores.

The ideal candidate will be passionate, self-driven, and a highly organized individual with a thirst to know every social media trend and get ahead of the curve. Additionally, they will be confident, creative, bright, friendly, helpful, detail-oriented, and able to consistently perform at the highest level with minimal supervision. Candidates must be well-spoken and confident in their communication skills, as well as be proficient in all social platforms. In addition to continually creating ways to make the customers’ experience better, this position ensures feedback flows to all teams to improve and innovate our services.

FREEBIRD Stores, Inc. is aiming to be the gold standard for a social community and presence in the retail industry. We are committed to investing in our social media support and aim to hire the warmest and most positive, genuine, and dedicated people to represent our company.

Responsibilities:

• Be energized by creating customer engagement that is unique to FREEBIRD Stores and exceeds expectations and drives brand loyalty
• Know every detail of the product in order to make recommendations and identify each product by descriptions
• Take on a styling role and be aware of all current trends to assist customers with their orders
• Interact directly with customers via FREEBIRD Stores owned social media platforms.
• Care for our Flock community and followers
• Check & respond to all comments, social listening, recommendations, community posts, direct messages, shares & tags and follow-up as needed on respective social media platform.
• Resolve customer issues by identifying problems and coordinating appropriate corrective action
• Research & present new ideas, trends, strategies for FREEBIRD Stores owned social media platforms.
• Analyze and share common themes, trends, and FAQs from customers.
• Monitor and comment on posts from out top affiliates, influencers and most engaged followers.
• Monitor fraudulent accounts claiming to be or represent FREEBIRD Stores brand or footwear
• Understand and represent the FREEBIRD lifestyle and culture
• Additional responsibilities may be assigned as needed
• Weekends & nights required

Requirements:

• 1-3 years in a social media communications role
• Customer service experience a plus
• Retail experience preferred
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations.
• Impeccable organizational skills
• Superior verbal, writing, copy editing and proofreading skills.
• Empathetic and patient “people-person”
• A talent for critical thinking, creative problem solving and multitasking
• Proficiency to self-start, multi-task, follow-thru, follow-up - all with a focus on accuracy
• Ability to tactfully handle stressful and difficult situations using proven processes
• A demonstrated desire to learn and grow with an organization
• High level of energy, persistence and positive outlook with a team player attitude

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Denver, CO 80239: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Similar Jobs