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Your Impact:
Mission Statement
Jacobs is seeking a qualified Client Systems Administrator (CSA) / Client Support Technician (CST) to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract. This contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL and having units CONUS-wide. The 53 WG is the focal point for the Combat Air Forces in electronic warfare and is responsible for operational test and evaluation of advanced equipment and systems. The 96 TW is the USAF’s test and evaluation center for advanced air-delivered weapons, navigation and guidance systems, and C2 systems. The 53rd WTSS team partners with military and civilian personnel to provide world-class IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in system retirement / replacement / upgrade.
Come join our team at Lackland AFB, TX. Lackland AFB is located on the southwestern fringe of San Antonio, TX and encompasses approximately 7,000 acres. It is home to the 37th Training Wing and host the 53rd Wing, 453rd Electronic Warfare Squadron (453 EWS) unit which provides a full spectrum of EW support to DoD and coalition warfighters. The 453 EWS products and services are utilized in a variety of areas, including mission planning, training, and exercises. Come to San Antonio and enjoy a city rich in history and booming with modern attractions.
Job Description
Jacobs is seeking a self-motivated, energetic CSA/CST that will provide support to a diverse USAF special enclave network supporting the 453rd EWS. This position provides system guidance / advice and technical support to support classified networks and associated operations personnel. The candidate will be working in a fast-paced and highly technical area that requires a strong work ethic and provide first-line response and assistance to solve customers’ administrative and technical problems on client-level workstations and end user devices, their operating systems, peripherals, and applications. The CSA/CST will provide day-to-day support, not limited to:
- Install and configure end-user workstation hardware, software, and peripherals.
- Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
- Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
- Install and maintain peripheral equipment such as printers, modems, and scanners.
- Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
- May work closely with the ISSO for data transfers and media creation.
- Facilitate and coordinate user account creation and modification.
- Manage user support and coordinate with back shop administrators when additional assistance is required.
Perform other hardware and software tasks as assigned.
Here’s What You’ll Need:
Required Education and Experience:
- A minimum of 3 year of hands-on experience in the configuration and installation of new PCs, installation of needed peripherals and software, and physical attachment of PC to the servicing network.
Required Skills:
- Experience installing and configuring end-user workstation hardware, software, and peripherals.
- Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
- Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
- Experience maintaining peripheral equipment such as printers, modems, and scanners.
Required Certification:
- DoD 8570.01-M IAT-II certification is required, and currency must be maintained.
Required Clearance:
- Must be able to attain, and must maintain, an active / valid DoD TS/SCI-eligible clearance (i.e., DCID 6/4 eligibility); must maintain clearance in active/valid status.
- Clearance investigation close date must be no older than 5 years, 6 months at the time of application.
- Must be willing to submit to, and be able to pass, a CI polygraph.
Preferred Qualifications:
- Practical experience limiting user access and access permissions on computer systems imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
- Facilitating and coordinating user account creation and modification.
- Managing user support and coordinating with back shop administrators when additional assistance is required.
- Formal training in personal computer hardware and Microsoft-based software systems
CTLC Requirements:
- Active / valid DoD Top Secret Clearance with an investigation close date no older than 5.9 years at time of hire.
- DoD 8570.01-M IAT-II certification is required, and currency must be maintained.
- Expertise and training in client information systems support.
- Work may involve sitting or standing for extended periods of time.
- Position may require typing and reading from a computer screen.
- Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.
- Due to parking availability and location of work, walking moderate to long distances may be required.
- Work site is located at Lackland AFB, TX.
- Office setting that includes sedentary physical effort. However, may include lifting of weight up to thirty (30) pounds
- No unusual hazards nor unusual environmental conditions on job site
- The DoD and USAF have implemented specific COVID-19 mitigation measures and contract employees must comply with established guidance.
Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work-related tools as required.
- This position supports an operational work center during the standard Monday-Friday work week. Shift work may require on a rotational or permanent basis as determined by mission needs.
- Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings.
- Punctuality and regular attendance are necessary to meet deadlines.
- Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements.
Other Essential Functions
- Must be able to work assigned shift on either rotational and/or permanent basis.
- Outstanding verbal, written, and interpersonal communication skills
- Ability to work effectively with strong, diverse personalities.
- Strong organizational and time management skills, including ability to manage multiple activities, and tasks simultaneously.
- Must always demonstrate professional behavior when dealing with customers, management and co-workers.
- Must have clear, concise and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others.
- Must maintain a positive work atmosphere by behaving and communicating in a professional manner.
- Independent personal transportation to work site is required.
- Travel to and from customer's locations may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion.
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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.