Job Description

Express Employment Northland & Downtown KC is currently seeking to fill a Collections Representative position in North Kansas City, MO. Desirable candidates are able to work independently and as part of a team, with limited supervision at times, and are highly organized and hard working.

Basic Job Duties & Responsibilities:

• Greet customers in courteous and professional manner using agreed upon procedures.
• Handle around 100 inbound phone calls within a standard shift.
• Listen attentively to customer needs and concerns and demonstrate empathy.
• Provide first contact resolution and confirm customer understanding of the solution and provide additional customer education as needed.
• Effectively communicate with team to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification.
• Maintain broad and in-depth knowledge of client products and services.
• Other duties as assigned.

​Requirements:

• High School Diploma or equivalent required.
• 2+ year contact center experience preferred.
• Knowledge of basic computer operations, typing speed 45 wpm.
• Excellent organizational, time management and multi-tasking skills.
• Excellent verbal communication.
• Excellent written communication.

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

EOE/M/F/Vet/Disabilities

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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