Job Description

Description Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives.

We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their Description Healthcare isn’t just about health anymore.

It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives.

We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry. Responsibilities Conviva Care Solutions is seeking a hard-working and dedicated Medical Records Clerk who assembles and maintains patients' health information in medical records and charts and is interested in being part of a team that focuses on excellent service to others.

Center Address: 1944 FL-44, New Smyrna Beach, FL 32168 Essential Functions: Answers telephone calls regarding medical record questions in a friendly and knowledgeable manner. Processes and obtains accurate requested information ensuring proper release or request of medical records according to Federal/State/HIPAA guidelines. Updates computer system, keeping records accurate, to reflect any changes when releasing patient information. Obtains records from specialist office.

Files all medical reports including lab, correspondence, newborn records, on call dictation, etc., in proper order following office guidelines. Files charts gathered from doctor’s office, pods, and counters. Responsible for scanning and attaching to the appropriate binder per EMR protocols. Qualifications/Requirements: 1 year or more of experience working in a Healthcare setting, Clinic or Hospital, is highly preferred, but will consider candidates with a strong Customer Service background in Retail, Hospitality, Call Centers, etc.

Excellent customer service. Must interact with patients in a respectful and amicable manner. Employees are expected to treat patients with compassion and protect their rights. Computer skills, scanning, experience requesting medical records from the hospital or specialist office.

Must be well organized, ability to multi-task and detail oriented. Working hours: Monday to Friday 8AM-5PM Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more. Alert: Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.

When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website. Interview Format: MODERN HIRE As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.

If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes.

Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. Please Note Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. If progressed to offer, candidates will be required to: Provide proof of full vaccination, including booster OR Provide proof of applicable exemption including any required supporting documentation Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours 40Read more about this job

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