Job Description
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
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*Why join the PetIQ Team?*
- Great company culture
- Company is in growth mode, come be a part of our exciting growth
Full time employee benefits include:
- Medical, Dental, Vision
- Flex Spending Account
- Company Paid Life Insurance
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Paid Holidays and PTO
- Short and Long Term Disability Insurance
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*We are currently looking for dedicated, professional team members with a passion for pet wellness!*
Our mobile Veterinary Community Clinics provide high quality preventive and wellness pet care services including diagnostic tests, vaccinations, preventive medications, microchipping, nail trims and a wellness check commensurate with the services administered.
Essential Functions/Job Duties
- Provide customer service to clients by answering questions, and assisting them through the clinic process
- Responsible for all clinic execution, including before the van exits the warehouse until it returns, and ensures that all protocol/procedures are followed
- Responsible for all rig equipment including company vehicle, ensuring that van, product and equipment are being handled appropriately and are secured
- Supervise and assist the clinic assistants, monitoring processes, procedures, and client interactions
- Provide coaching to new employees and double check work for accuracy
- Resolve all client issues, document and follow up as needed
- Make recommendations for services and products to clients based on their pet’s lifestyle
- Scan pets for microchips
- Clean up after pets including saliva, urine, feces, and vomit
- Ensure current POS material is displayed in all partner locations; ensure partner staff are aware of current clinic setups and all promotions
- Inspect POS material at each clinic location for wear and tear and Bio Note what needs to be ordered
- Drive van responsibly to and from clinics; load and unload vans upon arrival and departure
- Ensure all clinical stations are operating appropriately
- Live our values and reinforce our brand promise with our partners, clients and team members
- Other duties as assigned
Education and Training
- High School Diploma or equivalent required
- Previous customer service or sales experience preferred
- Must complete VIP Rig Supervisor Accolade training and requirements
- Must be 18 years of age or older
- Safe driving record
Skills and Aptitudes
- Present professional appearance and positive conduct
- Punctuality and dependability highly valued
- Knowledge of basic sales principles and application while making recommendations to clients
- Genuine ability to articulate VIP brand communications in a positive manner
- Knowledge of principles and processes for providing customer service
- Critical thinking skills
- Independent judgment and decision-making skills
- Detail oriented, ensuring accurate and reliable work product
- Strong verbal and written communication skills
- Ability to work within a team to meet team goals and objectives
- Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
- Able to work independently without direct supervision
- Strong organizational, problem-solving and analytical skills
- Ability of adapt to changing priorities
- Ability to switch focus rapidly in a fast-paced environment
- Reliable transportation to office
Environment
- Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
- Ability to drive motor vehicles for long hours and in various terrain and weather conditions
- Large percentage of work day may be spent in vehicle
- Sit for prolonged periods of time
- Work for prolonged periods of time at a desk utilizing a computer
- Work for prolonged periods of time in the field, including 12-14 hours days on occasion
- Fast-paced, fluid work environment
- Lift up to 150 pounds assisted
- Ability to lift up to 50 pounds without assistance
- Stand/walk/move about for prolonged periods of time while at a clinic
- Schedule includes varied days and times, including most weekends, with occasional overnight and some holiday work
- Some outdoor clinic work and activities may be necessary
PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other applicable characteristics protected by law.
By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.
Job Type: Part-time
Pay: From $21.78 per hour
Application Question(s):
- Are you able and willing to work weekends?
- What is your desired salary?
Education:
- High school or equivalent (Required)
Experience:
- Veterinary: 2 years (Preferred)
- Management: 2 years (Preferred)
- Retail sales: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person