FRONT OFFICE REPRESENTATIVE

FULL-TIME | MON - FRI | BENEFITS PACKAGE | $15+/HOUR | JACKSONVILLE, FL | 210 CLINIC (ST. JOHNS)

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo is the managing partner of Arizona-based entities, CORE Institute, Northern Arizona Orthopaedics, CORE Institute Specialty Hospital, Michigan-based CORE Institute, and Florida-based Southeast Orthopedic Specialists.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust BENEFITS PACKAGE is offered to all Full-Time Employees and includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7
• Employee Appreciation Days & Events
• AND MORE!

As Southeast Orthopedic Specialists continues to grow, we are hiring a Front Office Representative for our 210 Clinic located in St. Johns, FL! Please see below for the functions and requirements for this position:

GENERAL SUMMARY

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.

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ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs MAs and Providers of patient’s arrival through CPS, using Appointment Status’
• Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account. Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Also, making sure all required Authorizations and or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers
  questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family
  members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow up appointments, reviews patient's insurance coverage and notifies patient if service requires an
  authorization or referral and send request to PCP via CPS.
• Maintains general knowledge of insurance plans accepted by The CORE Institute.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
• Maintains strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOP’s.
• The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

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EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Bilingual (English/Spanish) strongly preferred. Previous experience in collecting money is preferred.

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SKILLS

• Skill in customer service and an understanding of The CORE code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff and the public.
• Skill in establishing good working relationships with both internal and external customers.

ABILITIES

• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Demonstrate empathy, concern, good listening skills, and compassion for all patients.

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ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Some travel between various clinic locations.

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **

QUESTIONS?

CONTACT HR@SE-ORTHO.COM

Education

• High School or better